General Terms and Conditions
Valid from 30.06.2026
§ 1 Scope
1.1 The following General Terms and Conditions apply to all business relations of session GmbH & Co. KG, in particular also to orders placed via our webshops at www.session.de, www.custom-reserve.com and www.musik-produktiv.de (including their language domains). The contractual partner is session GmbH & Co. KG, Wiesenstraße 2-6, 69190 Walldorf.
1.2 Our General Terms and Conditions also apply if, in full knowledge of terms that conflict with or deviate from these, we unconditionally execute delivery to the customer.
§ 2 Formation of the contract on session.de, custom-reserve.com and musik-produktiv.de (and language domains)
2.1 The presentation of products in the webshop does not yet constitute an offer to conclude a purchase contract, but is an invitation for the customer to submit an offer. The customer's order by clicking the "BUY" button constitutes a binding offer. We will immediately confirm receipt of the order by e‑mail (so‑called acknowledgement of receipt). The acknowledgement of receipt does not yet constitute acceptance of the offer. The contract is concluded at the latest after 2 days by issuing a corresponding confirmation by fax or by e‑mail (so‑called order confirmation) or by us sending the ordered goods to the customer. If the customer has chosen the payment method credit card or Maestro card, the contract, deviating from the preceding sentence, is concluded with the charging of the account if that point in time is earlier. In the ordering process you will be asked to actively agree to our General Terms and Conditions.
2.2 Deviating from § 2.1, the presentation of the products in the webshop constitutes a binding offer if the customer chooses the payment methods PayPal or Klarna Sofort (Sofortüberweisung). The contract is concluded when the customer confirms the payment instruction to PayPal or to Sofortüberweisung.
2.3 We store the contract text and send the customer the order data and our General Terms and Conditions by e‑mail. For security reasons the contract text is no longer accessible via the Internet. The language available for concluding the contract is German.
§ 3 Reservation of supply
If the product ordered by the customer is not available from us because, despite placing orders of the same scope with our reliable supplier prior to conclusion of the purchase contract, we are not supplied through no fault of our own, we will inform the customer of this in the order confirmation without delay, will be released from our obligation to perform and may withdraw from the contract. If the customer has already made payments, we will refund these without undue delay.
§ 4 Prices and payment terms
4.1 The prices stated are final prices including statutory VAT. Any applicable additional costs (e.g. shipping costs) are shown separately for the respective products. For deliveries to countries outside the EU customs duties and fees may be incurred in addition, which are to be borne by the customer.
4.2 Payment can be made by advance payment, PayPal, credit card (VISA/MasterCard), Amazon Pay, purchase on account, EasyCredit instalment purchase and Klarna Sofortüberweisung. The last used payment method is stored as a prefilled value in the account but can be changed for each order. There is no entitlement to use a particular payment method. In order to secure the credit risk we reserve the right in individual cases to exclude certain payment methods and to make requested deliveries only against immediate bank transfer. If, in addition to the payment methods mentioned, the option of instalment purchase via one of our cooperation partners is available, this will be indicated separately in the order form. In that case the terms of the cooperation partner apply in addition. You will be informed of this in the course of the ordering process.
4.3 If paying by credit card or Maestro card via MasterCard SecureCode in the online shop, the customer grants us by submitting their order a revocable authorisation to collect due payment claims from the respective account. The account will be charged at the time of the order.
4.4 The prerequisite for payment by Maestro card via the MasterCard SecureCode procedure is that the individual 16–19‑digit PAN (Primary Account Number) is present on the customer's Maestro card. During the payment process an independent, encrypted connection to the card‑issuing institution of the customer opens. By entering the PAN the customer is identified as the rightful cardholder.
4.5 If paying by PayPal the customer authorises us for this order process to collect the invoice amount via the payment service provider PayPal (Europe) S.à.r.l. & Cie, S.C.A. from the bank account stored as the payment source at PayPal, if necessary also by direct debit.
4.6 The prerequisite for payment by "Klarna Sofort" (Sofortüberweisung) is an activated online banking account with PIN/TAN procedure. The transfer of the invoice amount is made immediately and directly to our account via the secured payment form of Sofort GmbH, to which we do not have access, as part of the ordering process.
4.7 When paying by invoice purchase via PayPal (invoice purchase with Ratepay) our purchase price claim including any ancillary claims is assigned to Ratepay GmbH, Ritterstr. 12–14, 10969 Berlin. In this case you can only effect payment to Ratepay GmbH with discharging effect. Please note that Ratepay GmbH has a different bank account than us; you will receive the payment information in a separate e‑mail from Ratepay GmbH (sender: customerservice.de@ratepay-payments.de). For payment processing via invoice purchase with Ratepay – in addition to our GTC – the payment terms and privacy policy of Ratepay, available at https://www.ratepay.com/legal/, as well as PayPal's privacy policy apply.
§ 5 Shipping
5.1 Delivery within Germany is usually made by UPS or DHL, for bulky or particularly heavy goods by a freight forwarder. Please refer to our shipping costs page for delivery charges. The shipping costs are calculated automatically in the webshop.
5.2 If the customer is a business, shipment is at their risk. Otherwise the statutory provisions apply.
§ 6 Right of withdrawal
If the customer is a consumer, they may withdraw their contractual declaration in accordance with the following instruction:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal you must inform us (session GmbH & Co. KG, Returns Department, Wiesenstraße 3, 69190 Walldorf, E‑mail: info@session.de, +49 6227 603 0) by means of a clear statement (e.g. a letter sent by post or an e‑mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at Withdraw from this contract. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by e‑mail) including information on the content of the withdrawal statement as well as the date and time of its receipt. You can also complete and submit the sample withdrawal form or another clear statement electronically on our website Withdraw from this contract. If you make use of this option we will promptly (e.g. by e‑mail) send you confirmation of receipt of such a withdrawal.
To meet the withdrawal deadline it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notification of your withdrawal from this contract. We will use the same means of payment for the refund that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you be charged fees for such refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must send back or hand over the goods to session GmbH & Co. KG, Returns Department, Wiesenstraße 3, 69190 Walldorf without undue delay and in any event no later than fourteen days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We will bear the cost of returning the goods for orders shipped within Germany. You are only liable for any diminished value of the goods if the loss in value is the result of handling the goods which is not necessary to establish the nature, characteristics and functioning of the goods. Returns from abroad are at the consumer's cost and risk. Please ensure appropriate and secure packaging.
Special notes
If you finance this contract by a loan and later withdraw from the contract, you will no longer be bound by the loan agreement either, provided both agreements constitute an economic unit. This is particularly to be assumed if we are at the same time your lender or if your lender uses our involvement with regard to the financing. If the loan has already been paid to us at the time the withdrawal becomes effective or at the time of return of the goods, your lender shall, in relation to you, step into our rights and obligations arising from the financed contract with effect to the legal consequences of the withdrawal or the return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).
If you want to avoid contractual commitment to the greatest possible extent, exercise your right of withdrawal and also withdraw from the loan agreement, if you also have a right of withdrawal for that agreement.
The right of withdrawal does not apply to distance contracts
- for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for special orders of goods that are not part of the seller's regular range and are procured or ordered exclusively at the express request of the customer. The customer will be informed separately about the exclusion of the right of withdrawal in the respective order,
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. reeds, in‑ear headphones, harmonicas, etc.),
- for the delivery of goods which, by reason of their nature, have been mixed inseparably with other goods after delivery,
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g. reeds, in‑ear headphones, harmonicas, etc.),
- for the delivery of goods which, by reason of their nature, have been mixed inseparably with other goods after delivery, and
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and send it back.)
- session GmbH & Co. KG, Returns Department, Wiesenstraße 3, 69190 Walldorf, E‑mail: info@session.de
- Hereby I/we (*) withdraw from the contract I/we (*) concluded for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate
§ 7 33‑day money‑back guarantee
7.1 Without prejudice to the statutory right of withdrawal (§ 6) we grant the customer who is a consumer a 33‑day money‑back guarantee. The provisions of the statutory right of withdrawal apply to this guarantee unless otherwise specified below.
7.2 The amount paid for the purchase will be refunded; any shipping or other additional costs incurred will not be refunded.
7.3 The money‑back guarantee does not affect the customer's statutory rights, in particular the statutory right of withdrawal (§ 6) and statutory warranty rights.
7.4 The 33‑day period under § 7.1 begins upon receipt of the goods. To claim the guarantee under § 7.1 the presentation of the original proof of purchase is necessary. Returns can be made either by sending the goods back or by returning them to a store. Before sending the goods back the customer must contact us by telephone or e‑mail and, if applicable, use any return slips provided. Returns from abroad are at the consumer's cost and risk.
7.5 The 33‑day money‑back guarantee can be claimed for a purchased item each time only optionally and only once .
7.6 Music books and sheet music purchased in our branches are excluded from the money‑back guarantee.
7.7 Vouchers are excluded from the 33‑day money‑back guarantee. The customer's statutory rights, in particular any statutory right of withdrawal, remain unaffected.
§ 8 Warranty
8.1 The statutory warranty rights apply unless otherwise agreed below.
8.2 If delivered goods show obvious transport damage, the consumer customer is requested to report such defects to us as soon as possible. Failure to make this report has no consequences for the customer's statutory claims and their enforcement, in particular his warranty rights. The report helps us to enforce our own claims against the carrier or the transport insurance.
8.3 After receipt of the goods the business customer is obliged to examine the goods for defects.
8.4 If the customer is a business, the warranty period for delivery of new goods is one year. For delivery of used goods that are labelled as such on the product pages, warranty for business customers is excluded; for consumers it is 12 months. These periods do not apply insofar as the goods are customarily used for a building and have caused its defectiveness. Deviating from sentences 1 and 2 the statutory periods apply to claims for damages due to a defect for damages resulting from injury to life, body or health that are based on a negligent breach of duty by us or an intentional or negligent breach of duty by one of our legal representatives or vicarious agents, or for other damages based on a grossly negligent breach of duty by us or an intentional or grossly negligent breach of duty by one of our legal representatives or vicarious agents.
8.5 In the presentation of items on the website example items are photographed and we endeavour to capture items as individually as possible. However, there is no entitlement to specific variations or serial numbers, unless these are identifiable in the photographs.
8.6 Insofar as we exchange a good within the scope of the warranty or guarantee, it is agreed that ownership of the item to be exchanged shall pass mutually at the time when on the one hand we receive the item returned from the customer and on the other hand the customer receives the replacement delivery from us.
§ 9 Liability
9.1 Claims for damages by the customer are excluded insofar as they are not based on intent or gross negligence by us, our legal representatives or vicarious agents, the breach of an essential contractual obligation, a duty under the Product Liability Act or injury to life, body or health.
9.2 For breaches of essential contractual obligations which are based on slight negligence by us, our legal representatives or vicarious agents, liability for damages is limited to the foreseeable, typically occurring damage.
§ 10 Retention of title
10.1 In contracts with consumers we reserve ownership of the delivered goods until full payment of the purchase price.
10.2 In contracts with businesses we reserve ownership of the delivered goods until full payment of all claims against the customer arising from current business relations, including all ancillary claims.
10.3 In the event of seizure and other interventions by third parties the customer must point out our ownership and notify us immediately in writing.
10.4 Any processing or transformation of the goods subject to retention of title by the customer shall always be carried out on our behalf. If the reserved goods are processed with other items not belonging to us, we shall acquire co‑ownership of the new item in proportion to the value of the reserved goods relative to the other processed items at the time of processing. If the reserved goods are mixed with other items not belonging to us, we shall acquire co‑ownership of the new item in proportion to the value of the reserved goods relative to the other mixed items at the time of mixing. If the customer's item is to be regarded as the main item, the customer shall transfer proportional co‑ownership to us.
10.5 We undertake to release, at the customer's request, securities to which we are entitled insofar as their value exceeds the claims to be secured by more than 10%.
§ 11 Customer reviews
11.1 If the customer writes a review via a channel provided for this purpose on our website, they grant us a time‑unlimited and worldwide, royalty‑free and non‑exclusive licence to use, copy, publish, translate, make available to third parties, distribute, make publicly accessible and reproduce the customer review online and offline. Customer reviews reflect the customers' opinions only. The contents do not necessarily reflect our views.
11.2 We reserve the right to review ratings for form and content before publication. Publication is not guaranteed.
§ 12 Applicable law, place of jurisdiction
Exclusively German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods, if the customer is a business. The exclusive place of jurisdiction for disputes between the contractual partners is Walldorf, the registered office of session GmbH & Co. KG, if the customer is a merchant, a legal entity under public law or a special fund under public law, or if the customer has no general place of jurisdiction in Germany.